a. Shipping & Delivery
Q1. How long does shipping take?
Shipping typically takes 5–10 business days within the United States.
For international orders, delivery may take 7–15 business days depending on your location.
Q2. How long does it take to process an order?
Orders are processed within 1–3 business days after confirmation.
Q3. Will I receive tracking details?
Yes, once your order is shipped, you will receive a tracking number via email.
Q4. Do you ship internationally?
Yes, Zelevos ships to multiple countries worldwide. Shipping times may vary based on destination.
Q5. Why is my order arriving in multiple packages?
Some items may be shipped separately to ensure faster delivery.
b. Orders & Payments
Q6. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and secure online payment methods.
Q7. Do you offer Cash on Delivery (COD)?
No, we currently do not offer Cash on Delivery (COD).
Q8. Is my payment information secure?
Yes, all transactions are encrypted and securely processed.
c. Returns & Refunds
Q9. What is your return policy?
We offer a 30-day return policy. If you are not satisfied, you can request a return within 30 days of delivery.
Q10. What items are eligible for return?
Items must be unused, in original condition, and in original packaging.
Q11. How do I request a return?
You can contact us via email or the contact form with your order details.
Q12. When will I receive my refund?
Refunds are processed within 5–7 business days after the returned item is received and inspected.
Q13. Do you cover return shipping costs?
Return shipping costs may vary depending on the reason for return.
d. Product & Usage
Q14. Are your products safe to use?
Yes, all our products are carefully selected and tested for quality and safety.
Q15. Do your products come with instructions?
Yes, most products include user guides or instructions.
Q16. Can I cancel my order?
Orders can be canceled within 24 hours of placing them.
e. General Questions
Q17. How can I contact customer support?
You can reach us via email, WhatsApp, or the contact form on our website.
Q18. Do you offer discounts or promotions?
Yes, we regularly offer deals and seasonal discounts.
Q19. Why should I choose Zelevos?
Because we focus on affordable, practical, and effective wellness solutions designed for real everyday use.
